Last Updated: July
3rd, 2024
Thank you for your interest in Shenzhen RYZE Tech Co., Ltd. and its affiliated
companies (“RYZE”, “we”, or “us”) and in the Avinox APP (the “APP”) and in
which a link to this Privacy Policy (this “Policy”) is displayed.
This Privacy Policy is prepared for your use of the APP and connected devices
(collectively "Products"). This Policy describes:
·
The
information that we gather from you,
·
How
we use and share this information,
·
The
rights and choices you have regarding this information,
·
The
steps we take to protect this information,
·
The
information gathered by third-party services,
·
How
we transfer your information,
·
How
we may change this Policy, and
·
How
you may contact us.
By using the Products,
you consent to the privacy practices described in this Policy. This Policy is
incorporated into and is subject to the Terms of Use for the APP you use.
We may collect
information about you directly from you, from third parties, and automatically
through your use of the Products. Some information we collect from you are
referred to as “personal information” or “personal data” in this Policy.
Personal information or personal data is data that can identify you, or data
that we can relate to you, such as your email address.
If you do not provide
your information when requested, you may not be able to use the APP if that
information is necessary to provide you with basic services or if we are
legally required to collect it.
·
Account
Information. When you create an Avinox account, you may provide us with
information that includes your user ID, email address , password or other
information for account verification.
·
Contact
Information. When you contact us for customer service, you may provide us with
your contact information including your email address, shipping address and
phone number(s).
·
Photos
and Videos. We do not automatically collect your photo or video without your
consent and affirmative actions. When you choose to upload your photos, videos
or other content using the APP to request customer service.
·
Communications.
When you contact us, we may collect information about your communications with
us, including your contact information, and the time, topic, and content of
your communications.
·
Bike
Ride Activity and Physical Performance Information. When you affirmatively
enable the Ride Data Sync function, your riding history will be synchronized onto the
cloud, including riding history, riding path GPS, elevation, riding time, speed
and physical
performance information, cadence, heart rate, and calorie consumption.
·
Technical
Information. When you use the Products, you may provide us with technical
information about the connected devices and the device running the APP. Such
information includes connected devices information such as product model,
firmware version, device status, and application version, mobile device
information such as operating system specifications, and diagnostic and usage
data such as performance statistics, crash data.
We use information we
collect in a variety of ways in providing the Products and services and
operating our business. The use of information that we collect includes the
following:
·
To
operate and provide features of the Products, to verify and manage Avinox
accounts, to provide services and information that you request. We will process
your personal data in accordance with this Policy and any of your preferences,
which are expressed via the Products. We may use any of the categories of
personal information described above for this purpose.
·
To
understand and analyze the usage trends and preferences, to improve Products,
and to develop new products, services, features, and functionality. We may use
your Technical Information for this purpose.
·
To
detect, prevent, and respond to fraud, abuse, security risks, and technical
issues that could harm our users, us, or the public. We may use your Account
Information, Device-Related Information for this purpose.
·
For
any other purposes disclosed to you at the time we collect your information or
pursuant to your consent. We may use any of the categories of personal
information described above for this purpose.
·
We
will aggregate personal data we collect, such as the number and frequency of
your visits to the APP, to produce metrics and statistical information. We use
aggregate data to help us understand how the Products are being used and to
improve its usability. We also use it to enhance the quality and availability
of products and services we offer. We may use your Technical Information for
this purpose.
If you are located in the European Economic Area, we will only use your
information when we have a valid legal ground, including when:
o You have consented to
the use of your information.
o We need to use your
information to enter into or perform a contract with you, for example to
provide map services, or provide you with the customer support and other
after-sales services.
o We need to use your information
to comply with a legal obligation, for example to comply with a court order,
subpoena, or warrant.
o We or a third party have
a legitimate interest in using your information. In particular, we have a
legitimate interest in using your information to understand and improve
Products, and to monitor for and prevent fraud. We only rely on our own or a
third party’s legitimate interests to process your information when these
interests are not overridden by your rights and interests.
We do not use profiling
to make decisions that would significantly affect you.
We will not disclose
your information that we collect through the Products to third parties except
as described in this Policy or as we disclose to you at the time the
information is collected. We may disclose the categories of information
described above in “Information We Collect” to the third parties and for the
purposes described below:
·
We
may disclose your information to our parent company, affiliates and
subsidiaries globally when permitted by law, and necessary to provide you with
services. This information may include all of the categories described above in
“Information We Collect.”
·
We
work with third party service providers to provide application development,
electronic messaging, and other services for us. We require these service
providers to use or disclose the information they process on our behalf, only
as necessary to perform services on our behalf or comply with legal
requirements. This information may include all of the categories described
above in “Information We Collect.”
·
We
may preserve and disclose your information if required to do so by law or in
the good-faith belief that such action is necessary to comply with applicable
laws, in response to a court order, judicial or other government subpoena,
warrant or enforceable request. This information may include all of the
categories described above in “Information We Collect.”
·
We
also reserve the right to preserve and disclose your information that we
believe, in good faith, is appropriate or necessary to (i) take precautions
against liability, (ii) protect ourselves or others from fraudulent, abusive,
or unlawful uses or activities, (iii) investigate and defend ourselves against
any third-party claims or allegations, (iv) protect the security or integrity
of the Products and any facilities or equipment used to make the Products
available, or (v) protect our property or other legal rights (including, but
not limited to, enforcement of our agreements), or the rights, property, or
safety of others. This information may include all of the categories described
above in “Information We Collect.”
·
Information
about users, including information you provided and any information collected
through the Products, may be disclosed and otherwise communicated to an
acquirer, successor, or assignee as part of any merger, acquisition, debt
financing, sale of assets, or similar transaction, or in the event of an
insolvency, bankruptcy, or receivership in which information is transferred to
one or more third parties as one of our business assets. This information may
include all of the categories described above in “Information We Collect.”
·
We
may make certain aggregated, de-identified, or non-identifying information
about users available to third parties for various purposes, including (i)
compliance with various reporting obligations; (ii) for business or marketing
purposes; (iii) product safety analysis; or (iv) to assist such parties in
understanding users’ interests, habits, and usage patterns for certain
programs, services, and/or functionality of the Products.
You may update, correct,
or delete certain Avinox account information and preferences by accessing your
account preferences page.
If you are located in the European Economic Area, you may also have the right
to request access to additional information, including the right to request
access to and receive certain information we maintain about you; to update or
correct inaccuracies in the information we maintain about you; to receive a
copy of the information which you provided for its transmission to another
company; to object to the processing on grounds relating to your particular
situation; and to have the information blocked, deleted, or erased, as
appropriate. When we process personal data on the basis of your consent, you
can also withdraw your consent. If you withdraw your consent, we will apply
your preferences going forward, and this will not affect the lawfulness of the
processing before you withdrew your consent.
Note, however, that if you exercise your right to object or your rights of
blocking, deletion or to be “forgotten” or if you decline to share certain
information with us, or if you withdraw your consent to our processing of
information about you, we may not be able to provide to you some, or any, of
the features and functionality of the APP.
Likewise, if you close your Avinox account, you will not be able to sign in to
the APP or access any of your information of the Products. However, you can
open a new account at any time. Please note that while any changes you make
will be reflected in active user databases within a reasonable period of time,
we may retain all information you submit, as authorized under applicable law,
for backups, archiving, prevention of fraud and abuse, analytics, satisfaction
of legal obligations, or where we otherwise reasonably believe that we have a
legitimate reason to do so. In addition, if certain information has already
been provided to third parties as described in this Policy, retention of that
information will be subject to those third parties’ policies.
If you wish to exercise any rights you have under applicable data protection
law, including the right to access, amend or delete any information we hold
about you, you may contact us at ryzerobotics@ryzerobotics.com.
We will review any
information you provide with your request and may request additional
information to ensure we are interacting with the correct individual. If you
have an user account with us, you may be required to log-in to your account for
identity verification. If you do not have an account with us, additional
information to verify your identity may be required by law before we may take
action upon such a request. This additional information may vary depending on
the nature of your request and/or the nature of the information about which
your request relates. In some cases, we may also be required by law to obtain a
signed declaration under penalty of perjury from you that you are the subject
of the request being made. If we suspect fraudulent or malicious activity on or
from your account, we will delay taking action on your request until we can
appropriately verify your identity and the request as authentic.
You may designate an authorized agent to make a request on your behalf
pursuant to applicable law. We accept documentation of your designation in the
form of a valid power of attorney and/or a notarized statement. You must submit
evidence of your designation of an authorized agent in writing to: Shenzhen
RYZE Tech Co., Ltd. Room 101, Building 12, Baiwangxin Industrial Park, 1002 Songbai Road,
Sunshine Community, Xili Street, Nanshan District, Shenzhen, China, 518108. We
may require verification of your authorized agent in addition to the
information for verification above.
The APP may contain
features or links to websites and services provided by third parties. Any
information you choose to provide on third-party sites or services, or any
information otherwise collected by such third-party sites or services is
collected directly by the operators of such services and is subject to those
operators’ policies, if any, governing privacy and security, even if accessed
through the APP.
We are not responsible for the content or privacy and security practices and
policies of third-party sites or services to which links or access are provided
through the APP. If you opt in to use such third-party services, please be sure
to check the Privacy Policies of these sites as well as their “Terms of Use”
before engaging in any business or uploading any information.
Except for certain
products that are marked as “14+” or “for customers over the age of 14”, the Products
are not directed to children under the age of 16. We do not knowingly collect
or process information from children under the age of 16 without obtaining
parental consent.
We use certain physical,
organizational, and technical safeguards that are designed to improve the
integrity and security of information that we collect and maintain. Please be
aware that no security measures are perfect or impenetrable and thus we cannot
and do not guarantee that your information will not be accessed, viewed,
disclosed, altered, or destroyed by breach of any of our physical, technical,
or organizational safeguards.
Your information
collected by RYZE may be transferred to and accessed by RYZE entities and
business partners globally to provide services to you. The data that we collect
from you may be transferred to, and stored at, a destination outside the
European Economic Area ("EEA"). It may also be processed by staff
operating outside the EEA who work for us or for one of our suppliers to
provide features and services. By providing your personal data, you agree to
this transfer, storing or processing. We will take all steps reasonably
necessary to ensure that your data is treated securely and in accordance with
this privacy policy. You may obtain a copy of the standard contractual clauses
by contacting us at ryzerobotics@ryzerobotics.com.
We retain your
information to provide service to you, or as required by applicable laws or
regulations. We aim to retain your information only for the period necessary to
fulfil our obligations under this Policy, unless otherwise required or
permitted by law. We will carefully assess the need to collect data, the type
of data collected, relevant legal framework, and the statute of limitations
when determining the retention period.
We may update this
Policy from time to time. If we modify this Policy, we will make it available
in or through the APP and indicate the date of the latest revision. We will
make reasonable efforts to notify you of the change.
Please contact us with
any questions or comments about this Policy or our data practices by email at
ryzerobotics@ryzerobotics.com or in writing to Shenzhen RYZE Tech Co.,
Ltd. Room 101, Building 12, Baiwangxin
Industrial Park, 1002 Songbai Road, Sunshine Community, Xili Street, Nanshan
District, Shenzhen, China, 518108.